EXAMFLIX – PRIVACY POLICY
Effective Date: 28 March 2026
Examflix (“Examflix”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and related services (collectively, the “Platform”).
By using the Platform, you consent to the practices described in this Privacy Policy. If you are under 18, please review this policy with your parent or guardian.
1. Information We Collect
We may collect the following categories of personal information:
1.1 Information You Provide Directly
Account Information: Name, email address, date of birth, and any other details you provide when creating an account.
Payment Information: Billing details, payment method information (processed by our third‑party payment processors; we do not store full payment card details).
User Content: Comments, forum posts, assignment submissions, and any other content you submit through community features or course activities.
Communications: Information you provide when contacting us for support or participating in surveys.
1.2 Information Collected Automatically
Usage Data: IP address, browser type, device information, pages visited, time spent, and interaction with Platform features.
Cookies and Similar Technologies: We use cookies and similar tracking technologies as described in Section 10.
1.3 Information from Third Parties
We may receive information from payment processors, analytics providers, or other service providers necessary to operate the Platform.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide and Maintain the Platform: Create and manage your account, deliver Content, process payments, and provide customer support.
To Conduct Mock Exams: Administer exams, grade responses, send individual results to your email, and publish leaderboards of top 10 performers (including name, score, and rank) as described in our Terms and Conditions.
To Facilitate Community Interaction: Enable you to post User Content and interact with other users, subject to our Community Guidelines.
To Improve and Personalize Services: Analyze usage trends, enhance Platform features, and tailor content recommendations based on usage trends and your learning preferences.
To Communicate with You: Send service announcements, updates, promotional offers (with your consent where required), and respond to inquiries.
To Ensure Security and Compliance: Detect and prevent fraud, enforce our Terms and Conditions, and comply with legal obligations.
3. Legal Basis for Processing (for users in jurisdictions requiring such basis)
We process your personal information on the following legal grounds:
Performance of a Contract: To fulfill our agreement with you under the Terms and Conditions.
Consent: Where you have given consent for specific processing (e.g., marketing communications).
Legitimate Interests: To improve our services, secure the Platform, and prevent fraud, provided those interests do not override your rights.
Legal Obligation: To comply with applicable laws and regulatory requirements.
4. Sharing of Your Information
We may share your personal information in the following circumstances:
Service Providers: With third‑party vendors who assist us in operating the Platform (e.g., payment processing, email delivery, analytics, hosting). These providers are contractually obligated to protect your information.
Mock Exam Leaderboards: As set forth in the Terms, we may publish the names, scores, and ranks of top 10 performing students in Mock Exams. By participating, you consent to this publication.
Legal Compliance: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Examflix, our users, or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
With Your Consent: We may share your information for other purposes with your explicit consent.
We do not sell your personal information to third parties.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Platform. After account closure, we may retain certain information to comply with legal obligations, resolve disputes, enforce our agreements, or for legitimate business purposes (e.g., analytics). Retention periods vary based on the type of data and applicable laws.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal exceptions.
Objection / Restriction: Object to certain processing or request restriction.
Portability: Request transfer of your information to another organization.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise these rights, contact us at the details in Section 12. We will respond within the timeframes required by applicable law.
8. Children’s Privacy
The Platform is intended for users who are at least 13 years old. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.
If you are under 18, you must have permission from a parent or guardian to use the Platform and make any purchases. Parents or guardians who believe their child has provided us with personal information without their consent should contact us.
9. International Data Transfers
We operate primarily in Zimbabwe, but may use service providers located in other countries. By using the Platform, you acknowledge that your personal information may be transferred to and processed in countries outside your residence, which may have different data protection laws. We take steps to ensure adequate safeguards are in place.
10. Cookies and Similar Technologies
We use cookies and similar technologies (e.g., local storage, pixel tags, and web beacons) to:
Authenticate and maintain your session: Keep you logged in and remember your preferences.
Analyze Platform usage: Understand how users interact with our services so we can improve performance and content.
Personalize your experience: Deliver content and recommendations based on your interests and learning patterns.
Serve relevant communications: Where permitted, help us measure the effectiveness of our communications.
Most web browsers accept cookies by default. You can modify your browser settings to decline cookies or notify you when a cookie is being sent. However, if you disable cookies, certain features of the Platform may not function properly, including:
Staying logged in across sessions.
Saving your progress in courses or mock exams.
Receiving personalized content recommendations.
Accessing some community features that rely on session persistence.
We do not currently respond to “Do Not Track” signals from browsers, as no universally accepted standard exists.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Platform or by email. Your continued use of the Platform after the effective date constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Company: Examflix